- #Jabra direct softphone not ready windows 10#
- #Jabra direct softphone not ready Pc#
- #Jabra direct softphone not ready Bluetooth#
- #Jabra direct softphone not ready windows#
He continued to deflect and say ok, it's certified, but not supported. I said, this is a certified device and sent him link to it on MS store under teams devices. They immediately tried closing ticket saying they don't support hardware, can't buy it and it's not certified.
gave them background and all pertinent info. Client is and has been in teams-only mode too, so that theory is out.
Did the usual, upgraded jabra xpress, upgraded FW in headset/USB dongle.
#Jabra direct softphone not ready windows#
Nothing changed, except presumably the rando teams client & windows updates that get shoved out. had a client with several Evolve 75's that all of a sudden the control buttons stopped working. I have to be sat at my desk to answer them.Ĭan anyone suggest anything I can try? Any ideas would be very gratefully received.Issue. I really like the headphones so it would be a real shame if I had to return them, but if I can't get this button working correctly then I see no other choice as it's a fairly fundamental requirement and means the headphones are basically acting the same as wired headphones when it comes to answering calls, i.e. However, whereas some of them managed to get theirs working, none of the options they tried seem to have worked for me. I've spent some time searching online and it does seem that this is not uncommon as there are quite a number of reports of people having the same issue. I have a query open with my internal IT department about this, but they're being pretty slow to respond so I'm trying to see if there is anything else I can do to get this working in the meantime. The latest thing that Jabra support have asked me to check is whether Teams is set to "Teams Only" mode.
#Jabra direct softphone not ready Pc#
#Jabra direct softphone not ready Bluetooth#
I've paired the headphones with my mobile phone via Bluetooth and the button does answer incoming calls on that OK - so again, it's not a hardware issue and would appear to be more a Windows and/or Teams issue. The Link 380 is also plugged directly into the laptop and not a USB hub.
#Jabra direct softphone not ready windows 10#
I'm only running Teams on my laptop (Dell running Windows 10 Enterprise 21H2) and don't use any other software like Skype, Zoom, etc. I've been in touch with Jabra support and they've got me to try various things but as of yet, nothing has worked. So it doesn't appear to be a hardware issue with the button itself. If I press it when a Teams meeting is scheduled, it opens the join meeting dialog, again, as expected.
If I press the button when there isn't an incoming Teams call, then it correctly brings the Teams window to the foreground as expected. All the other buttons on the headphones work OK (volume, mute, etc). One of the main reasons I went for wireless headphones was so that if a call came in when I wasn't at my desk then I'd still be able to answer it - so the fact that this isn't possible is a pretty major fail. However, there's one thing that isn't working that is proving to be quite a major nuisance, and that is the multifunction button on the headphones doesn't answer (or hang up) Teams calls. I recently obtained a pair of Jabra Evolve2 65 wireless headphone (the Teams model) which I'm using in conjunction with the Jabra Link 380.įor the most part, the headphones are excellent and I'm really happy with them.
0 kommentar(er)
